This website is run by Tracefox Consulting Pte. Ltd., a company registered in Singapore with its office at 73 Ubi Road 1 #08-54, Singapore 408733 (“Tracefox”, “we”). By using it, you agree to these terms.
Information, not an offer
The website describes our services. Prices, response times and service details become binding only when they are written into a signed contract. Starting prices on the site are a guide; your quote depends on your setup.
Guides and examples
Our guides explain general reliability practice. They are not advice for your particular systems, and you should check any change against your own setup before making it. The sample monthly report uses a made-up company and made-up figures to show the format of a real report.
Guides that draw on Site Reliability Engineering (O’Reilly, 2nd edition, 2026) summarise its ideas in our own words. Tracefox is not affiliated with Google or O’Reilly, and they have not reviewed or endorsed this website.
The readiness check
The readiness check gives a quick indication based on your answers. Your answers stay in your browser. The result is not a commitment either way; the 20-minute call is where we decide fit together.
Our content
The text, design and logo on this site belong to Tracefox. You’re welcome to share links to any page and to quote short passages with credit. Please don’t copy whole pages or present our content as your own.
Names of other companies and products, such as AWS, Azure, GCP, Grafana, Datadog, PagerDuty and Slack, belong to their owners and are used only to describe which tools we work with.
Links to other sites
Where we link to other websites, we don’t control them and aren’t responsible for their content.
Liability
We work to keep the site accurate and available, but we provide it as it is, and to the extent the law allows we aren’t liable for losses arising from its use. Nothing in these terms limits liability that cannot be limited by law.
Changes and governing law
We may update these terms; the version on this page applies from the date shown. These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction.
Contact
Questions about these terms: hello@tracefox.io.